Safety Is A Top Priority
We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.
Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.
Clean & Sanitize
We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.
Everyone is required to wear face masks that cover their nose and mouth.
Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.
Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).
We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.
Q: Are you open?
Yes, MontBleu is now open 24/7
Q: Are the bars/restaurants open?
MontBleu Café, Café Del Soul and the HQ Center Bar are open.
All other bars and restaurants remain closed at this time.
Q: Is the hotel open?
Yes, our hotel is in operation.
Q: Are there any new safety protocols in place?
Yes, we have enacted several new safety and cleanliness protocols per the requirements set forth by the Nevada’s Governor’s office, Nevada Gaming Control Board and the Centers for Disease Control.
Positions are limited at each table to allow for appropriate social distancing:
- Three players per Blackjack / Pai Gow / Carnival game table
- Four players per roulette
- Six players per craps table
Guests will not be able to congregate behind players at a gaming table.
Where possible, procedures have been adjusted to allow only dealers to touch cards
High touch gaming items (dice, chips, etc) will be routinely disinfected, and cards will be refreshed more frequently.
Dealers will provide hand sanitizer to every arriving player
Q: Are masks required at Montbleu?
Yes, to ensure the safety of our guests, a company-wide policy was implemented on July 2nd, requiring all team members, guests, vendors and suppliers to wear a mask while on property except while eating or drinking.
Q: Will you supply a mask if I don’t have one?
Yes, complimentary masks will be provided to any guest that needs one. Simply stop by Security at any entrance to Montbleu and we’d be happy to supply you with one.
Q: Where are masks required?
Face masks are required everywhere on property with the exception of while eating or drinking. Also, where permitted, when guests are smoking masks are allowed to be pulled down.
Q: My Reward Dollars were set to expire. Did MontBleu extend their expiration date? Did you change the Tier Status earning requirements?
As a loyal TROP ADVANTAGE member we would like to assure you that your Trop Dollars and Comp Dollars did not expire during this closure. We are excited to announce that we have extended your 2020 Tier Status and benefits through December 31, 2021, making Tier Status easier to earn and making sure your Trop Dollars and Comp Dollars don’t expire.
TROP Advantage Program Details:
Tier Status is now easier for you to earn.
- Copper: Now 400 Tier Points (previously 500 Tier Points)
- Gold: Now 4,000 Tier Points (previously 5,000 Tier Points)
- Platinum: Now 20,000 Tier Points (previously 25,000 Tier Points)
- Black: Now 80,000 Tier Points (previously 100,000 Tier Points)
Extending 2020 TROP ADVANTAGE Tier Status.
You now have more time than ever to enjoy all you have earned with your 2020 status and benefits being extended through December 31, 2021.
Extending TROP ADVANTAGE & TROP COMP Dollars expiration.
Trop Dollars and Comp Dollars will not expire until 13 months of inactivity until September 1, 2020, at the earliest.
Please visit the Players Club to find out what great offers we have already loaded onto your Trop Advantage Card!
Q: Were there any tier downgrades while your property was closed?
No, there were not any tier downgrades while our property was closed
Q: What happens to events and promotions that were scheduled during the closure?
Some events and promotions were extended or rescheduled. Please watch your direct mail, email and social media for information. Some events scheduled during the closure are cancelled and will not be rescheduled.
Q: Are you honoring offers including Bonus Slot Dollars and promo chips that we already received?
Offers are only available for the timeframe they are valid.
Q: Are you postponing your upcoming shows?
We apologize for any inconvenience that show cancellations or rescheduling might cause you. For shows that have been postponed, we advise you to hold onto your tickets pending updated show information as they will be honored at the rescheduled event. Guests who would like a refund can reach out to the original point of sale for a refund.
Q: If I have additional questions or need assistance, who can I call?
Our friendly operators and reservation agents are available whenever you need assistance at 1-800-BE-LUCKY.