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Safety Is A Top Priority

Please follow these health and safety protocols with us.

Comprehensive Safety Plan

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Social Distancing

We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.

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Hand Washing

Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.

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Clean & Sanitize

We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.

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Face Masks

Team members will wear face masks and guests will be encouraged to do the same.

Safety Plan

Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.

Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).

We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.

Increased frequency of cleaning and disinfecting procedures will be followed to the extent allowable according to local gaming regulations. Should a gaming regulator require a more detailed or specific process or require an alteration to these procedures, we will follow the gaming regulatory guidance in addition to these procedures.

Q: When will you open and what are your adjusted hours of operations?

MontBleu will be open 24/7 starting at 10am local time on Thursday, June 4, 2020.

Q: Will the bars/restaurants be closed?

MontBleu Café, Café Del Soul and the HQ Center Bar will be open starting Thursday, June 4, 2020.  All other bars and restaurants will remain closed at this time.

Q: Is the hotel open?

Yes, our hotel will be in operation starting Thursday, June 4, 2020.

Q: My Reward Dollars are set to expire. Is MontBleu extending their expiration date? Will you change the Tier Status earning requirements?

 As a loyal TROP ADVANTAGE member we would like to assure you that your Trop

Dollars and Comp Dollars have not expired during this closure. We are excited to

announce that we will be extending your 2020 Tier Status and benefits through

December 31, 2021, making Tier Status easier to earn and making sure your Trop

Dollars and Comp Dollars don’t expire.

 

TROP Advantage Program Details:

Tier Status is now easier for you to earn.

• Copper: Now 400 Tier Points (previously 500 Tier Points)

• Gold: Now 4,000 Tier Points (previously 5,000 Tier Points)

• Platinum: Now 20,000 Tier Points (previously 25,000 Tier Points)

• Black: Now 80,000 Tier Points (previously 100,000 Tier Points)

 

Extending 2020 TROP ADVANTAGE Tier Status.

You now have more time than ever to enjoy all you have earned with your 2020 status

and benefits being extended through December 31, 2021.

 

Extending TROP ADVANTAGE Trop & Comp Dollars expiration.

Trop Dollars and Comp Dollars will not expire until 13 months of inactivity until September 1, 2020, at the earliest.

 

Please visit the Players Club to find out what great offers we have already loaded onto your Trop Advantage Card!

Q: Were there any tier downgrades while your property was closed?

No, there were not any tier downgrades while our property was closed

Q: What is going to happen with events and promotions that were scheduled during the closure?

Some events and promotions will be extended or rescheduled. Please watch your direct mail, email and social media for information. Some events that were scheduled during the closure are cancelled and will not be rescheduled.

Q: Are you going to honor offers including Bonus Slot Dollars and promo chips that we have already received?

Offers are only available for the timeframe they are valid.

Q: Are you postponing your upcoming shows?

We apologize for any inconvenience that show cancellations or rescheduling might cause you. For shows that have been postponed, we advise you to hold onto your tickets pending updated show information as they will be honored at the rescheduled event. Guests who would like a refund can reach out to the original point of sale for a refund.

Q: Are there any new safety protocols in place?

Yes, we have enacted several new safety and cleanliness protocols per the

requirements set forth by the Nevada Governor’s office, Nevada Gaming Control

Board and the Centers for Disease Control. Please visit

www.eldoradoresorts.com/health-and-safety for more information regarding our Health & Safety Plan.

Q: If I have additional questions or need assistance, who can I call?

Our friendly operators and reservation agents are available whenever you need assistance at 1-800-BE-LUCKY.

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